Truvi

Security Deposit and Guest Verification

 

Prior to your arrival, AirCnC Property Management requires all guests to complete verification and pay a security deposit.

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We’ve partnered with Truvi (formerly known as Superhog), a globally recognized trust and safety company, to provide seamless verification and security deposit management, ensuring peace of mind for both guests and property owners.

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Once your booking is confirmed, you will receive a direct request from Truvi to complete your booking validation, which includes ID verification. Truvi also facilitates the collection of either a fully refundable security deposit (less a 10% admin fee) or a non-refundable damage waiver.

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Both the deposit and the waiver cover accidental damage that may occur during your stay. Please ensure your validation is completed before check-in.

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Options

 

 

Guests can choose one of the following options to secure their booking (administered via Truvi):

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1. Pay a non-refundable waiver of R350:

   • Covers up to R5,000 in accidental damages.

   • This protects you from costs associated with accidental loss or damage to the property and its contents.

2. Pay a refundable security deposit of R100:​​​

   • The basic damage deposit is a pre-authorized security deposit to protect against minor damages during your stay. The amount is R5000, with a fixed handling fee of 2%.

   • You will be liable for any damages which will be charged to you up until the value of R5000.

3. Refundable within 14 days of check-out, provided no claims are made, less 2% handling fee.

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Important Notes:

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• If you prefer not to complete this process, you may cancel your reservation within 12 hours of booking.

• AirCnC is not responsible for any currency conversion discrepancies related to damage deposits or refunds.

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Should you have any questions regarding this process, please contact our support team at superhosts@aircnc.co.za.

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We look forward to welcoming you!