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Privacy Policy

Last Updated: 11 Oct. 23

 

Thank you for choosing to book with AirCnC Property Management. We are committed to protecting your personal information and ensuring that your online booking experience is safe and secure. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our website.

 

1. Information We Collect

 

We collect the following types of personal information when you book with us online:

 

  • Full name

  • Contact information (email address, phone number, residential address)

  • Booking preferences (e.g., date, number of guests & property)

  • Special requests or notes related to your booking

  • We do not collect or store credit card information. Payment processing is handled by secure third-party payment processors, and we do not have access to your credit card details.

 

2. How We Use Your Information

 

We use the personal information you provide to:

 

  • Confirm and manage your booking.

  • Communicate with you regarding your booking and related inquiries.

  • Improve our services and customer experience.

  • Respond to your requests or inquiries.

  • Send you marketing and promotional materials if you have opted in to receive them.

 

3. Sharing of Information

 

We do not sell, trade, or rent your personal information to third parties under any circumstances. Your personal information is only shared with:

 

  • Our trusted service providers and partners who assist us in delivering our services. These parties are obligated to keep your information confidential and secure.

  • Authorities or legal entities when required by applicable laws, regulations, or legal processes.

 

4. Data Security

 

We use the services of a Property Management System, Semper, who use industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee the absolute security of your data.

 

5. Your Choices

 

You have the following choices regarding your personal information:

 

  • You can review, update, or delete your personal information (after a booking is complete) by contacting us.

  • You can opt out of receiving marketing and promotional materials at any time by using the unsubscribe link provided in our marketing/promotional communications.

 

6. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the updated policy on our website.

 

7. Contact Us

 

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us at superhosts@aircnc.co.za

 

By using our website and services, you consent to the practices described in this Privacy Policy.

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